Saturday, 21 July 2018

Regulars ensure pub retains customer satisfaction award

A PUB in Whitchurch has won a customer satisfaction award for the second year running.

A PUB in Whitchurch has won a customer satisfaction award for the second year running.

The Ferryboat in High Street has received TripAdvisor’s 2016 certificate of excellence, which is presented to businesses that consistently receive positive feedback on the tourism website.

The pub, which has been run by Graham Dednum, his wife Jane and daughters Claire and Katy since 2012, currently holds an average score of four-and-a-half stars out of five and more than half of its reviews are five-star.

Mr Dednum, 65, was previously the director of a document imaging firm and had no prior experience of hospitality when he took over because he wanted a change of direction.

He employs six full-time staff and a number of part-timers and organises regular community events, including a charity Christmas concert featuring a brass band which he conducts.

Mr Dednum, from Purley, said: “It’s all down to feedback from our customers and I think the reviews on the site speak for themselves.

“We strive to ensure every customer has the best possible experience.

“We don’t just want to provide somewhere to eat and drink, we want to be a social hub for the community, which is why we organise the events. It’s very much a team effort.”

Last month, the Ferryboat received a five-star hygiene rating from South Oxfordshire District Council’s Scores on the Doors scheme.

It is currently the only pub in Whitchurch following the closure of the Greyhound, also in High Street, in March. Owner Punch Taverns says it is seeking a new landlord.

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