Tuesday, 17 October 2017

Brakspear gets tenants' seal of approval

NINE out of 10 Brakspear tenants would renew their agreement with the company, according to a survey carried out by the pub operator.

NINE out of 10 Brakspear tenants would renew their agreement with the company, according to a survey carried out by the pub operator.

All Brakspear tenants were sent a questionnaire asking them to score various aspects of their relationship with the company, from recruitment to training and interior design to beer quality.

It was the first such survey since 2012.

More than 90 per cent of respondents were happy with the support received from head office and a similar number reported a good relationship with their business development manager.

Ninety-one per cent were happy with the recruitment process and 80 per cent would recommend running a Brakspear pub to other tenants. Beer quality received a score of 94 per cent.

Brakspear chief executive Tom Davies said: ?While there?s always room for improvement, we?re very pleased with these results.

?The aim of our first survey in 2012 was to identify areas where we needed to improve our support for tenants and these results show what we?ve achieved.

?On a whole range of issues that matter to our tenants, we are performing ahead of our 2012 results. Our score of 92 per cent on the key question of agreement renewal is an improvement on the last survey, which we?re very pleased with.

?Brakspear, like all pub operators, is always looking for ways to attract and retain talented tenants with the potential to develop a successful pub business. These results tell us that we are getting most things right, most of the time, and the majority of our tenants are very happy running a Brakspear pub.?

Since the last survey the company has recruited two marketeers and a second interior designer and developed a comprehensive programme of training courses for tenants.

Training scored 84 per cent in the survey and more courses have been arranged. Last year, Brakspear was named pub company of the year by trade magazine The Publican?s Morning Advertiser.

More News:

Latest video from

VIDEO: WW2 battles relived at Mapledurham
 

POLL: Have your say