Monday, 21 August 2017

Help on hand to stop sewer misery

Thames Water will hold a drop-in session for people affected by sewer flooding in Hambleden and Mill End on Wednesday (March 6).

Thames Water will hold a drop-in session for people affected by sewer flooding in Hambleden and Mill End on Wednesday (March 6).

Residents will be able to speak face-to-face with staff from the company at Hambleden village hall from 10am to 6pm.

Two tankers have been working in shifts for up to 16 hours a day to remove excess waste from Hambleden pump station for the last three months.

Bob Collington, operations director for Thames Water, said: ?We know many of our customers in the Hambleden area have had a really awful time with flooding-related problems caused by record recent rainfall.

?We also recognise that our communication with them could have been better.

This drop-in session is part of us putting that right. We want to speak with people one-on-one and reassure them we are doing all we can to help tackle this problem. While we recognise that having tanker lorries running 24/7 is not ideal, particularly on narrow country lanes, right now this is the only way to remove excess flows from overloaded drains and stop some of our customers? properties flooding.?

Thames Water says it will be the first of a series of drop-ins to be held in the village over the coming weeks.

The company has also created a page on its website specifically to update flood-affected customers in Hambleden and Mill End. It can be accessed at www.thameswater.co.uk/hambleden

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