Thursday, 21 September 2017

Promise to improve post office

THE One Stop shop in Sonning Common has vowed to improve its post office service.

THE One Stop shop in Sonning Common has vowed to improve its post office service.

Staff met parish councillors to discuss complaints by residents since the post office was refurbished as part of a national modernisation programme.

Speaking at a parish council meeting, Councillor Chrissie Phillips-Tilbury said the discussion had been “extremely helpful” and the staff had taken the comments on board.

Residents have complained of untrained staff, shortened opening hours and customers having to queue.

Cllr Chrissie Phillips-Tilbury said: “We were very frank with them and explained the various problems we had. I think it’s fair to say they were quite appalled that it had got to this stage.”

Letters from residents that were published in the Henley Standard had left staff “very taken aback”.

Cllr Phillips-Tilbury said: “They took on board what we were saying and asked for another meeting within four to six weeks.

“Already there has been a noticeable improvement.

“If you now go in and are the only person waiting to be served someone comes immediately and that delay of waiting for a post office official to appear has gone.” She said the staff were now “friendly and polite and much more interested”.

One of the criticisms was that the shop was not integrating with the community as it had done in the past.

Now a community noticeboard has been put up which includes a logo for the skate park project and the store has a collection tin for donations.

Cllr Phillips-Tilbury said: “They are extremely keen to help with that and other community projects.

“For almost everything we asked them about they were extremely keen to help and get things sorted out.”

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