Tuesday, 17 July 2018

Complaints about six-week long water leak

WATER has been flowing down a street in Henley for more than six weeks due to a burst pipe.

WATER has been flowing down a street in Henley for more than six weeks due to a burst pipe.

Residents have criticised Thames Water for failing to repair the leak in Marmion Road.

They say water has been bubbling up from two stop-tap covers on the northern side of the road since early July.

It comes after the company asked industry regular Ofwat for permission to raise prices by about £29 per household.

Thames Water?s contractors painted circles around the covers three weeks ago but have not returned to finish the work.

There are puddles on the pavement around the covers, which have become stagnant and turned green with algae.

The overflow from these is pouring into the gutter and into drains around the corner in Grove Road and Grange Road.

The area around the leaks has become overgrown with grass.

Chris Dale, 55, of Grove Road, said: ?The amount of water leaking from the pavement is amazing. It?s running all the time and it has become quite a concern.

?It isn?t affecting people?s houses or gardens at the moment but it is affecting the pavement.

?The algae is really slippery so it?s dangerous for children and there are mosquitos gathering around the puddles.

?There is also a lot more vegetation growing down that side of the road and it?s starting to look like a jungle.

?We all pay so much money on our bills so it?s about time Thames Water fixed it. We?re the ones who are paying for it, not them.

?They?re wasting gallons and gallons. You keep thinking they?ve got to turn up eventually. I know you?ve got to allow a certain amount of time because nobody can fix these things straight away but it has been ages.?

A Thames Water spokesman said the company had been aware of the leak since July 10 and it would be fixed on Tuesday.

?We are sorry for any inconvenience this leak may have caused,? he said. ?We fix around 1,000 leaks a week and prioritise the biggest ones first.?

* In August last year, it took 35 hours for Thames Water to fix a burst pipe in Belle Vue Road, Henley. The water flooded gardens in the street and in St Andrew?s Road. Residents built temporary dams to stem the flow.

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