Henley Standard Property
HOME

Date:

Order your copy Advertise with us! HENLEY PAGES
Delivering the news from Henley on Thames and South Oxfordshire for over 100 years
  News     Sport    Celebrity   What's On Regulars Community Info Henley Standard TV Lifestyle Property Jobs Classifieds Gallery Trade
                               Follow us    Follow us    Newsfeed Search the Henley Standard  
Pub scores top marks in secret customer test
Published 21/07/14



A PUB in Henley scored 100 per cent in its latest mystery customer visit.

The Old Bell in Bell Street is one of only three out of Brakspear’s 130 pubs to achieve a perfect score in four years.

The mystery visits are carried out at the company’s pubs twice a year. The ‘customer’ answers more than 100 questions covering all aspects of hospitality, from cleanliness and service to marketing and merchandising.

The scheme is run by Henley company The Silent Customer.

The Old Bell was hailed for its “warm and welcoming staff”, “great atmosphere” and décor with a “fresh, clean feel…. perfectly suited to the traditional pub”.


The customer added: “The Old Bell will now be my first choice pub for a drink in Henley.”

Licensee Rob Hooton, who took over the pub six months ago, said: “We’re very pleased with this score, especially as so few other pubs have managed it over the years.

“I have a great staff team here so it was good to see the comments about friendly, attentive service in the mystery visitor’s report.”

Tom Davies, chief executive of Brakspear, said: “Rob has clearly managed to instil the highest standards in all aspects of the Old Bell in his short time there and he and his team should be very proud of their score.”

Janet Wood, founder of The Silent Customer, said: “We’ve developed the questions to test how pubs are marketing themselves, which is where many of them fall down. Rob is clearly doing a great job in encouraging customers into the pub, including using Facebook and Twitter.

“Once they’re in the pub, the fantastic service and atmosphere make sure they want to come back.”

Published 21/07/14

MOST POPULAR
Armed police arrest wanted man in Shiplake
Red Lion Lawn contract may not be renewed
Sculpture completes roundabout makeover
Car accident in Nettlebed shuts road
Dead woman identified
Carer cheated our daughter
Councillor overcome by fumes
Village keen to see pub reopen
LATEST NEWS HEADLINES
I forgive our goalkeeper says Royals fan, 93
Deputy leader of SODC steps down
Car accident in Nettlebed shuts road
Armed police arrest wanted man in Shiplake
Fans flock to shop for Record Store Day
Economist tackles election
First choice school places
Spot the Henley whale at London Marathon
Mayor relives his rugby playing days
Bookshop hosts Mad Hatter's Tea Party
Toads helped in crossing the road
Wheelchairs stolen from Henley Surgery
Latest Video View more from   Henley Standard TV
ADVERTISE WITH US
LATEST SPORTS HEADLINES
Worthing raid Dry Leas to complete double
Anderson secures county championship
Nowell’s hat–trick leaves side in 7th heaven
Henley juniors shine
McDonnell bags brace
Top Videos
 
Most Popular
 
 
 
 
Higgs Group
HIGGS GROUP
Tel: 01491 419400
www.higgsgroup.co.uk
HENLEY PAGES
Tel: 01491 419419
www.henleypages.com
HIGGS PRINTING & DESIGN
Tel: 01491 419429
www.higgsprinting.co.uk
HIGGS OFFICE SUPPLIES
Tel: 01491 419499
www.higgsofficesupplies.co.uk
HENLEY LIFE MAGAZINE
Tel: 01491 419449
www.henleylife.co.uk
HIGGS GROUP, Caxton House, 1 Station Road, Henley on Thames, Oxfordshire, RG9 1AD.

Cookie Policy | Copyright and Terms | Competition Rules | Contact Us | Advertise with us | Site Map
© Higgs & Co (Printers) Limited 2013  |  Registered in England number 1418717