Henley Standard Property
HOME

Date:

Order your copy Advertise with us! HENLEY PAGES
Delivering the news from Henley on Thames and South Oxfordshire for over 100 years
  News     Sport    Celebrity   What's On Regulars Community Info Henley Standard TV Lifestyle Property Jobs Classifieds Gallery Trade
                               Follow us    Follow us    Newsfeed Search the Henley Standard  
Pub scores top marks in secret customer test
Published 21/07/14



A PUB in Henley scored 100 per cent in its latest mystery customer visit.

The Old Bell in Bell Street is one of only three out of Brakspear’s 130 pubs to achieve a perfect score in four years.

The mystery visits are carried out at the company’s pubs twice a year. The ‘customer’ answers more than 100 questions covering all aspects of hospitality, from cleanliness and service to marketing and merchandising.

The scheme is run by Henley company The Silent Customer.

The Old Bell was hailed for its “warm and welcoming staff”, “great atmosphere” and décor with a “fresh, clean feel…. perfectly suited to the traditional pub”.


The customer added: “The Old Bell will now be my first choice pub for a drink in Henley.”

Licensee Rob Hooton, who took over the pub six months ago, said: “We’re very pleased with this score, especially as so few other pubs have managed it over the years.

“I have a great staff team here so it was good to see the comments about friendly, attentive service in the mystery visitor’s report.”

Tom Davies, chief executive of Brakspear, said: “Rob has clearly managed to instil the highest standards in all aspects of the Old Bell in his short time there and he and his team should be very proud of their score.”

Janet Wood, founder of The Silent Customer, said: “We’ve developed the questions to test how pubs are marketing themselves, which is where many of them fall down. Rob is clearly doing a great job in encouraging customers into the pub, including using Facebook and Twitter.

“Once they’re in the pub, the fantastic service and atmosphere make sure they want to come back.”

Published 21/07/14

MOST POPULAR
End of the line for Norman
Pub to re-open after sale to mystery buyer
Pub owner loses appeal
Henley man found guilty of child rape
Legal bid to stop Goring train gantries
Blind rower who fell from window sues owner
Darling the house is full of smoke...
Glass crashes onto street during high winds
LATEST NEWS HEADLINES
NHS won't fund sight saving drugs for local boy
Petition to save gym as community asset
Driver cautioned after chasing cyclist
HGV gets stuck in Henley town centre
Hospice benefits from prisoners art skills
New Hospital ‘built too tall’
Historic butcher‘s shop changes hands
Henley branch line electrification delayed
Olympians at nursery sports day
Britain in Bloom judges set to return
Pub to re-open after sale to mystery buyer
Legal bid to stop Goring train gantries
Latest Video View more from   Henley Standard TV
ADVERTISE WITH US
LATEST SPORTS HEADLINES
Reading FC reveals its new away kit
Cricket club's tenth anniversary summer ball
Hawks preparation for new season hots up
Hundreds to swim between town bridges
New swim at regatta
Top Videos
 
Most Popular
 
 
 
 
Higgs Group
HIGGS GROUP
Tel: 01491 419400
www.higgsgroup.co.uk
HENLEY PAGES
Tel: 01491 419419
www.henleypages.com
HIGGS PRINTING & DESIGN
Tel: 01491 419429
www.higgsprinting.co.uk
HIGGS OFFICE SUPPLIES
Tel: 01491 419499
www.higgsofficesupplies.co.uk
HENLEY LIFE MAGAZINE
Tel: 01491 419449
www.henleylife.co.uk
HIGGS GROUP, Caxton House, 1 Station Road, Henley on Thames, Oxfordshire, RG9 1AD.

Cookie Policy | Copyright and Terms | Competition Rules | Contact Us | Advertise with us | Site Map
© Higgs & Co (Printers) Limited 2013  |  Registered in England number 1418717