Henley Standard Property
HOME

Date:

Order your copy Advertise with us! HENLEY PAGES
Delivering the news from Henley on Thames and South Oxfordshire for over 100 years
  News     Sport    Celebrity   What's On Regulars Community Info Henley Standard TV Lifestyle Property Jobs Classifieds Gallery Trade
                               Follow us    Follow us    Newsfeed Search the Henley Standard  
Pub scores top marks in secret customer test
Published 21/07/14



A PUB in Henley scored 100 per cent in its latest mystery customer visit.

The Old Bell in Bell Street is one of only three out of Brakspear’s 130 pubs to achieve a perfect score in four years.

The mystery visits are carried out at the company’s pubs twice a year. The ‘customer’ answers more than 100 questions covering all aspects of hospitality, from cleanliness and service to marketing and merchandising.

The scheme is run by Henley company The Silent Customer.

The Old Bell was hailed for its “warm and welcoming staff”, “great atmosphere” and décor with a “fresh, clean feel…. perfectly suited to the traditional pub”.


The customer added: “The Old Bell will now be my first choice pub for a drink in Henley.”

Licensee Rob Hooton, who took over the pub six months ago, said: “We’re very pleased with this score, especially as so few other pubs have managed it over the years.

“I have a great staff team here so it was good to see the comments about friendly, attentive service in the mystery visitor’s report.”

Tom Davies, chief executive of Brakspear, said: “Rob has clearly managed to instil the highest standards in all aspects of the Old Bell in his short time there and he and his team should be very proud of their score.”

Janet Wood, founder of The Silent Customer, said: “We’ve developed the questions to test how pubs are marketing themselves, which is where many of them fall down. Rob is clearly doing a great job in encouraging customers into the pub, including using Facebook and Twitter.

“Once they’re in the pub, the fantastic service and atmosphere make sure they want to come back.”

Published 21/07/14

MOST POPULAR
Wheelbarrow tipped in suspected vandalism
Pedestrian hit by car on Reading Road
Woman rescued from car crash by councillor
Second accident at black spot in five days
Landlord annoyed by roadside poster complaint
Gym closes early thwarting planned protest
Henley jeweller's rings hit the big screen
All set for Rewind
LATEST NEWS HEADLINES
Get set for the Henley Regatta for the Disabled
Artist shortlisted for watercolour prize
Man given restraining order after assault
Rowers give Boris's bottle a lift
Firefighters at blaze overlooking Rewind
New hope in hospital beds fight
CCTV released of robbery in Mill Meadows
Pedestrian hit by car on Reading Road
Shoplifter bradishes weapon when confronted
Peer’s plan for new house ‘like a prison’
Second accident at black spot in five days
Health campus plans go on display
Latest Video View more from   Henley Standard TV
ADVERTISE WITH US
LATEST SPORTS HEADLINES
Leander rower hurt after training accident
Dawkins wins it for hosts
Anderson leads way to take top lady crown
Lottery winner
Roberts shines with bat as Henley enjoy stroll in park
Top Videos
 
Most Popular
 
 
 
 
Higgs Group
HIGGS GROUP
Tel: 01491 419400
www.higgsgroup.co.uk
HENLEY PAGES
Tel: 01491 419419
www.henleypages.com
HIGGS PRINTING & DESIGN
Tel: 01491 419429
www.higgsprinting.co.uk
HIGGS OFFICE SUPPLIES
Tel: 01491 419499
www.higgsofficesupplies.co.uk
HENLEY LIFE MAGAZINE
Tel: 01491 419449
www.henleylife.co.uk
HIGGS GROUP, Caxton House, 1 Station Road, Henley on Thames, Oxfordshire, RG9 1AD.

Cookie Policy | Copyright and Terms | Competition Rules | Contact Us | Advertise with us | Site Map
© Higgs & Co (Printers) Limited 2013  |  Registered in England number 1418717