READING East MP Rob Wilson will meet with representatives of Lloyds bank to discuss concerns over
READING East MP Rob Wilson will meet with representatives of Lloyds bank to discuss concerns over the firm’s decision to close its Caversham branch.
Its bank in Bridge Street is set to close on November 9 and Mr Wilson wrote to the company earlier this month.
He said: “I intend to meet with representatives of the bank at the earliest possible opportunity in order to put directly the concerns and frustrations of my constituents.
“I’ve already received a number of messages from account holders reliant on the branch, expressing their intention to close their accounts with the bank if the closure goes ahead.
“This is consistent with my own view that if Lloyds will not support Caversham, then Caversham should not support Lloyds.”
Richard Cox, manager at Lloyds executive complaints department, replied saying: “I can appreciate that your constituents will be disappointed by our decision — we never take the decision to close any branch lightly.
“Our review of the branch has shown that the counter is 11.38 per cent quieter than 12 months ago. Only 26 personal and business customers use the branch on a regular weekly basis and over 90 per cent of personal customers use alternative branches.”
He said that customers would have their accounts “realigned” to the Broad Street branch in Reading and there will be “no other impact” to the way they manage their accounts.
He added: “Personal banking customers can also use their local Post Office to check their balance, withdraw cash and make deposits. The local Post Office is only yards away and we will be proactively talking to customers.”