Tuesday, 24 November 2020

Residents angry with BT as phone lines fail again

RESIDENTS of Binfield Heath have criticised BT after yet another failure of its telephone service.

The fault is the latest in a series of problems to hit the village.

In February the company promised to learn lessons from the way it handled the failure of its new broadband and telephone service.

Villagers were without either for up to two months due to faulty cables and criticised the company for failing to communicate with them sufficiently.

BT Openreach managing director Warren Buckley, who lives in Emmer Green, met about 40 residents at Dunsden village hall to apologise and promised that lessons would be learned.

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