BBC director-general Tony Hall clearly knows how to get people on side.
Speaking at a Rotary club dinner in Henley last week, he recalled the time when he was chief executive of the Royal Opera House and had to placate a disgruntled audience.
He said: “I had to go on stage and explain that some bit of kit wasn’t working and there would be a 20-minute delay.
“I said, ‘because you’ve been a very patient audience’ — they hadn’t really — ‘I would love to offer you a free glass of wine at the interval’ and there was a round of applause.
“I walked off and said to myself ‘this is so good’ but then I was met by the head of catering who said we didn’t have 2,200 glasses!”