Tuesday, 21 May 2019

Apology for injured boy

THE family of a boy who broke his arm in an accident have received an apology after an ambulance failed to attend.

THE family of a boy who broke his arm in an accident have received an apology after an ambulance failed to attend.

Mackenzie Cusk, nine, and his mother Kate Oldridge waited in vain for 45 minutes for help to arrive after the incident in Mill Meadows, Henley.

Now South Central Ambulance Service has apologised, saying that at that time demand outstripped its resources.

Mackenzie injured his left arm after falling off his scooter while playing with his seven-year-old brother Dylan near the towpath on August 28.

An off-duty nurse who stopped to help and other passers-by made several calls to the ambulance service and were initially told an ambulance was on its way. They were then told it had been diverted to calls with greater priority.

In the end Ms Oldridge and the boy?s father Patrick Cusk took him to the Royal Berkshire Hospital in Reading, where he had to undergo surgery and spend two nights.

A spokeswoman for South Central Ambulance Service NHS Trust said: ?Based on the information given by the caller, the call was categorised as a Green 30, requiring a response in 30 minutes.

?This category of call is categorised as non-life threatening but requiring an emergency response and the nationally set target for this is 30 minutes.

?Like all emergency service, we do have a finite amount of resources we are able to allocate. At the time we were notified of the incident, demand outstripped the amount of resources available.

?The trust takes our response to patients very seriously and we strive to get to all of them as quickly as we can. We would like to apologise to the patient and the family for the circumstances which resulted in them deciding to go to hospital via alternative means.

?We remain committed to providing the best care for patients across Oxfordshire, Berkshire, Buckinghamshire and Hampshire.?

Ms Oldridge said: ?I wasn?t looking for an apology from the ambulance service, since I understand that they have to prioritise and work with what resources they have.

?My concern was more about how further cuts are going to affect the ambulance service and, according to one of the paramedics I spoke to at the Royal Berks, they are having difficulty in recruiting paramedics for this demanding job, which can at times be extremely dangerous.?

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