Tuesday, 13 November 2018

Village post office loses web link

THE post office in Hambleden has been without an internet connection for more than two weeks.

It cannot process card transactions or provide many of its regular services, so villagers are being turned away and asked to use the post office in Henley instead.

Engineers have visited the post office three times but failed to fix the problem and staff were urging people to ring the Post Office headquarters to complain.

Bridget Fraser, a regular customer, said: “The postmaster is at his wits’ end as he has to watch customers walk out of the door and go elsewhere.

“I called the Post Office on the branch’s behalf and was told it was a matter between them and the postmaster. However, I persevered and did persuade the call centre to ‘escalate’ the problem on our behalf. We shall see. It is most certainly an inconvenience as many of us use Hambleden post office to withdraw cash, order foreign currency, post parcels and even buy stamps.

“At present, some of these services are completely impossible while others require you to take cash.

“The post office is so much more essential to us than those in towns. It is a real hub of the community and vitally important to the village and surrounding areas.

“Can anyone help to resolve the problem or is this a ploy to undermine it to the point of extinction?”

A Post Office spokeswoman said an engineer would return this week to attempt a new solution. She added: “We sincerely apologise for the inconvenience caused to customers. We are working hard to rectify the situation as quickly as possible.”

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