Thursday, 21 March 2019

Festival ticket sales delay after problem with booking system

Festival ticket sales delay after problem with booking system

PEOPLE were unable to buy tickets for this year’s Henley Festival for an hour and a half because of problem with its website.

General sale tickets for the 38th annual five-day extravaganza were due to go on sale at 10am this morning (Friday).

But festival-goers reported problems on the event’s Facebook page and Twitter feed, saying the website displayed a message that tickets are only available for selected members.

The festival tweeted apologising for the delay and said it was working to resolve the “online booking problem”. The problem was fixed at about 11.30am.

Meredith Miller wrote on Facebook: “When I signed in it keeps saying for selected members only, eventually got in a queue for half an hour and then went back to the same message when I got to the front of the queue.”

Sharrone Darley said: “Urgghhhh, sat in a queue for forever only for it to state it's not open for the general public yet! Epic fail.”

Alison Porter added: “Website is still saying ‘tickets for this production currently on sale for selected members’ at 10:15am. Still the same at 10:30am. Henley Festival, why aren't you checking your social media?”

This year’s festival will run from July 10 to 14 and feature Boy George, Jessie J, Tom Odell, the Royal Philharmonic Orchestra and ABBA tribute Bjorn Again.

For the full story see week’s Henley Standard.

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